Last Updated: August 15, 2025
At Fallen Riviera LLC, we’re all about sparking your next coastal adventure with stories and guides that feel like salt in the air. We pour our hearts into this travel blog, from dreamy photos to maps that lead you off the beaten path. If you’ve signed up for a newsletter, grabbed a digital guide, or joined any of our paid services, we want you to be as stoked as we are. But sometimes plans change, like a tide turning early. This Refund Policy lays out how we handle refunds, cancellations, and any hiccups along the way. It’s straightforward, with a touch of our coastal vibe, so you know exactly what to expect. If something’s not clear, just reach out—we’re here to help.
Who We Are
Fallen Riviera LLC is your go-to for coastal travel inspiration, from hidden beaches to quirky seaside stops. We’re based at:
Address: 1726 S Washington St, Grand Forks, ND 58201, US
Email: [email protected]
Phone: +1 701-757-8759
This policy applies to any paid services or products we offer, like newsletter subscriptions, digital downloads, or premium content access. Let’s dive into the details, like wading into a tidal pool.
Our Refund Philosophy
We want you to love every moment you spend with us, whether it’s reading a guide or planning a trip. Our content’s designed to inspire, but if something’s not right—maybe a subscription doesn’t fit, or a digital map’s not what you expected—we’ve got your back. Refunds are handled case-by-case, with a focus on fairness. Think of it like navigating a stormy coast: we’ll find a safe harbor together. Below, we break down how refunds work for different scenarios, so you’re not left adrift.
Paid Subscriptions (Newsletters or Premium Content)
If you’ve signed up for a paid newsletter or premium content access (like exclusive guides or maps), we offer a window to change your mind:
7-Day Money-Back Guarantee: Not feeling the vibe? Request a full refund within 7 days of your subscription start date. Just email us, and we’ll process it quick—no fuss, no hard feelings. I once signed up for a newsletter that wasn’t my thing, so we get it—sometimes it’s not the right fit.
After 7 Days: If it’s past the 7-day mark, we don’t offer refunds for ongoing subscriptions, but you can cancel anytime to stop future charges. Your access continues until the billing period ends, so you still get the goods—like a final sunset before heading home.
Auto-Renewals: Subscriptions renew automatically (monthly or yearly, depending on your plan). If you forget to cancel and get charged, reach out within 48 hours of the renewal, and we’ll consider a refund. After that, it’s like missing the ferry—tough to turn back.
To request a refund, drop us a line with your subscription details (email used, date of purchase). We’ll sort it out faster than a coastal breeze.
Digital Products (Guides, Maps, Downloads)
Our digital products—like downloadable travel itineraries or custom maps—are crafted with care, but sometimes they don’t click. Here’s how we handle refunds:
Non-Delivered Products: If you paid for a digital product and it didn’t download or arrived broken (like a corrupted file), let us know within 14 days. We’ll either fix it or refund you 100%. Once, I got a bad file link myself—annoying, but we’ll make it right.
Satisfaction Issues: If the product’s not what you expected (say, you wanted more hiking routes and got beach vibes instead), contact us within 7 days of purchase. We’ll review your case and may offer a full or partial refund, depending on the situation. Be specific about what didn’t work—we’re listening.
No Refunds After Use: Once you’ve downloaded and used a product (like printing a map or accessing a guide), refunds are trickier. We’ll consider partial refunds if you reach out within 7 days and explain why it missed the mark.
All digital product refunds need a quick email with your order details. We’ll get back to you, usually within a couple days, with next steps.
Cancellations and Account Changes
Changed your plans? No sweat. Here’s how cancellations work:
Subscriptions: Cancel your subscription anytime through your account settings or by emailing us. No refunds for the current billing period, but we’ll stop future charges. It’s like docking a boat—you’re done when you say so.
Pre-Ordered Content: If we offer pre-orders for upcoming digital products (like a new coastal guide), you can cancel before release for a full refund. After release, our standard digital product policy applies.
Account Deletion: Want to wipe your account (like newsletter data or profile info)? Let us know, and we’ll delete your personal info, per our Privacy Policy. No refunds for unused subscription time, but we’ll make sure you’re out clean.
Reach out with your request, and we’ll handle it like a smooth tide rolling in.
Non-Refundable Items
Some things are non-refundable, like:
Free Content: Our blog posts, photos, and free resources are just that—free. No refunds apply, since there’s no cost.
Third-Party Services: If you book a ferry, guesthouse, or other service through links on our site, their refund policies apply. We’re not responsible for third-party bookings, just like we can’t control the waves.
Expired Refund Periods: If you’re past the 7-day or 14-day windows mentioned above, refunds are unlikely unless something’s seriously wrong (like a technical glitch on our end).
We’ll always listen, though—if you’ve got a special case, tell us, and we’ll see what we can do.
How to Request a Refund
Need a refund? Here’s the process, easy as a coastal breeze:
Contact Us: Email us at [email protected] or call +1 701-757-8759. Include your name, email used for purchase, order number (if you’ve got it), and why you’re requesting a refund. Be specific—it helps us sort things out.
Our Review: We’ll look into your request, usually within 3–5 business days. If we need more info, we’ll ask. I once forgot my order number, and a quick chat fixed it—no stress.
Processing: Approved refunds go back to your original payment method (e.g., credit card or PayPal) within 7–10 business days, depending on your bank. We’ll let you know when it’s done.
If you’re mailing us, use our address:
Fallen Riviera LLC
1726 S Washington St, Grand Forks, ND 58201, US
We’re a small team, so give us a little grace if we’re a tad slow—think of it like waiting for the tide to turn.
Exceptions and Special Cases
Sometimes, things get tricky, like a storm rolling in. If you’ve got an issue outside the usual—like a subscription charged twice or a product that’s totally unusable—reach out. We’ll review special cases with a fair eye, aiming to make it right. For example, if our site glitches and you don’t get access to premium content, we’ll refund or extend your access, no question. Just let us know within 30 days of the issue.
Changes to This Policy
Like the coast, this policy might shift over time. If we update it, we’ll post the new version here with the updated date at the top. Major changes (like new refund rules) will come with a heads-up, maybe a pop-up on the site or an email to subscribers. Check back now and then to stay in the know.
Contact Us
Got a refund question, a concern, or just wanna talk about your last coastal trip? We’re here, probably with a bit of sand in our pockets. Reach out:
Fallen Riviera LLC
Email: [email protected]
Address: 1726 S Washington St, Grand Forks, ND 58201, US
Phone: +1 701-757-8759
We’ll get back to you quicker than a gull snatching a chip—usually within a few days. Thanks for exploring with us, and here’s to smooth sailing, even when the tides turn.